supportWe would like to try our best to provide you with the best software products and service. So we welcome any question or suggestion.

We promise to our customers that we will deal with emails within 24 hours after receiving them. Free trial customers are also welcome to enjoy our effective One Business Day Email Service! Please do not hesitate to contact us.

And we recommend you read the FAQs and User Guides first. Maybe there are answers to your questions. If you still have additional questions or problems, please email us.

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Frequently Asked Questions

1. Is your online order form secure?
Yes, it is 100% secure and payment site is certified by VeriSign.

2. Do I have to pay for the upgrades?
No! All products upgrade are free to registered user.

3. What is your Refund Policy?
We strives to provide the customer with utmost satisfaction. If you are not satisfied with a product, you are welcome to request a refund within 30 days of your purchase date. We offer our customers a 100% satisfaction guarantee.

4. What's the limitation of the trial version?
The trial version can only convert 1/3 of each video files before you register it.

5. If I have questions,how do I contact you?
Click here to get more contact information.

6. I lost my license code, can you send again?
Of course! But you'd better provide your OderID or some information in your order(such as the E-mail address and name you used when you purchased etc.). Then we will send you the registration code again.

7. When can I get the license code after I purchase it?
Normally, you will receive your registration information from in a few minutes after sending the online order form. If you do not receive your registration information within 3 hours, please contact us and we will be glad to help you.